Risk & dispute management
Protect the business. Respect the customer.
Risk decisions shape both losses and acceptance. We help you examine fraud controls, authentication, and disputes in the context of your customers and operating model.
Discuss risk and acceptanceReview risk across the journey
Look at account creation, payment attempts, fulfilment, refunds, and payouts. Work with your risk team to identify abuse patterns, control gaps, and the evidence available to understand them.
- Account abuse and card testing questions
- Transaction and payout risk touchpoints
- Control ownership and escalation
A risk workflow assessment and prioritised review agenda.
Understand the cost of a decline
Distinguish provider risk blocks from issuer declines and authentication failures. Assess patterns affecting legitimate customers and identify where rule changes or further investigation may be appropriate.
- Risk-block and decline segmentation
- Rule rationale and exception review
- Acceptance and fraud measurement
A balanced test brief for your risk team and payment providers.
Build a clear dispute process
Map notifications, deadlines, evidence collection, decisions to challenge, and outcomes. Find where information is missing or responsibilities are unclear, then define an operating process your team can maintain.
- Dispute reason and evidence review
- Refund and dispute handoffs
- Case ownership and outcome tracking
A dispute workflow and evidence requirements checklist.
Make the tradeoffs visible
Agree a shared view of acceptance, fraud losses, disputes, review effort, and customer impact. Use it to evaluate changes and review provider performance without optimising one measure in isolation.
- Metric definitions and reporting needs
- Change approval and monitoring
- Provider review questions
A risk and acceptance reporting framework.
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